Valley Water District
14515 Pioneer Way E
Puyallup, WA 98372
888-205-0118  After Hours
253-770-8959  Fax
Valley Water District
Mission Statement

To provide safe and reliable water to all of the District's customers.

Hours: 8:00am - 4:30pm

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Office Closure
May 4, 2020
Board Meetings Phone In ONLY - Governor Proclamation
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Mar 13, 2020
Valley Water District office closed to walk-in traffic
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Water System Information
Jun 8, 2020
Valley System Highlands Construction
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Welcome to Valley Water District

Utility Customer Support Program

In an effort to assist customers who have fallen behind on their accounts during the Covid-19 Pandemic, the Board of Commissioners has adopted a Utility Customer Support Program to assist rate payers in bringing their accounts current. The program includes allowing 30 days from the end of the Governor's Proclamation related to late payment restrictions for customers to either pay their account balance in full or execute a 12 month "Deferred Payment Agreement". The District will also make a list of resources available where customers may be able to get assistance in paying some or all of the outstanding balance. Please click the links below for details on the adopted program and additional resources.

Thank you,

Valley Water District

District's adopted Utility Customer Support Program

Covid-19 Deferred Payment Agreement

The Deferred Payment Agreement Program will not be available until after the Governor's Proclamation prohibiting late fees and disconnects is lifted. The District strongly encourages you to make any payments that you can towards the balance owing and future billings on your account, so that when the Proclamation is lifted you are not behind on your payments.

Once the Governor's Proclamation is lifted, property owners with an outstanding past due balance will receive an individual notice informing them of the COVID-19 Customer Payment Assistance Program and will have 30 days to sign up for the Deferred Payments.

Covid-19 Community Support Resources

- a local government that works without taxes!

Valley Water District will be closed for the following holidays in 2020:

New Year's Day


Martin Luther King Jr. Day


President's Day


Memorial Day


Independence Day (Friday)


Labor Day


Veteran's Day



11-26 & 11-27-20


12-24 & 12-25-20


Click here to go to the latest issue of the WET GAZETTE Newsletter.


Each year the District publishes a Consumer Confidence Report for each water system. To save money and resources, the report will no longer be mailed automatically to each customer. Each annual report is available online. Click on 'Forms' on the navigation bar to the left, then click on the 'Water Quality' tab to find your report. If you are unable to access the report online or would like to receive a copy by mail, please call the District office at 253-841-9698 or e-mail

Several Payment Options Available:

  • Owners: Online Payments: WEB Payment and Online Account Access
  • Tenants: Online Payments: Quick Pay option please contact VWD for account look up information for tenants. (
  • Sign-up for Auto-Pay (only available to Property Owners)
  • Cash, check or money order at the office (M-F 8am-4:30pm)
  • Payment drop box at the office available 24/7

Sign up for Paperless billing and never miss a bill! Just click here to get the sign up form to fill out and return to us by mail or email.

Water Conservation Articles

Faucet dripping? Toilet leaking? Water bill too high? Learn what you can do to save water - and money.

Important Information to Know



When is my payment due?

Your bi-monthly water bill is a statement for water service charges covering dates already passed.  Per Washington law, your balance is due upon receipt.  The due date of the 10th of the month is set to accommodate the collection of delinquent charges according to regulations for municipal corporations.

Therefore payment is due on the 10th day of the month following the bill date. Payments not received in the office by the 25th of the month are assessed a 10% late fee.  Penalty Notices are mailed when this charge is incurred.  See the Billing Procedures section of our website to read the full billing policy or call the office at 253-841-9698 if you have any questions about your billing cycle or current balance.

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