Important Information to Know
Jul 2, 2021
Regular Board Meetings - Phone in Option
Utility Customer Support Program
Governor's Proclamation ended on 9/30/21
With the Governor's Proclamation restricting disconnection of service and late fees now lifted, all accounts with a past due balance must pay in full or enter in to an agreement with the District to pay the balance over time. Failure to pay the account in full or execute a payment arrangment agreement with the District may result in disconnection of service.
In an effort to assist customers who have fallen behind on their accounts during the Covid-19 Pandemic, the Board of Commissioners has adopted a Utility Customer Support Program to assist rate payers in bringing their accounts current. Program information can be found in the links below along with a Community Support Resources page where customers may be able to get assistance in paying some or all of the outstanding balance.
Please contact the District directly if you have any additional questions or need assistance working through this process
Thank you,
Valley Water District
District's adopted Utility Customer Support Program
District Covid Payment Arrangement Form
The Deferred Payment Agreement is for Property Owners only. If you are a renter you must contact your property owner and have them complete the request for payment arrangements.
COVID-19 COMMUNITY SUPPORT RESOURCES
- a local government that works without taxes!
| Valley Water District will be closed for the following holidays in 2021: |
|
New Year's Day
1-1-21
|
Martin Luther King Jr. Day
1-18-21
|
President's Day
2-15-21
|
|
Memorial Day
5-31-21
|
Independence Day (Monday)
7-5-21
|
Labor Day
9-6-21
|
|
Veteran's Day
11-11-21
|
Thanksgiving
11-25 & 11-26-21
|
Christmas
12-23 & 12-24-20
New Year's Day (2022)
(observed) 12-31-21
|
Click here to go to the latest issue of the WET GAZETTE Newsletter.
ANNUAL WATER QUALITY REPORTS NOW AVAILABLE
Each year the District publishes a Consumer Confidence Report for each water system. To save money and resources, the report will no longer be mailed automatically to each customer. Each annual report is available online. Click on 'Forms' on the navigation bar to the left, then click on the 'Water Quality' tab to find your report. If you are unable to access the report online or would like to receive a copy by mail, please call the District office at 253-841-9698 or e-mail billing@valleywaterdistrict.com
Several Payment Options Available:
- Owners: Online Payments: WEB Payment and Online Account Access
- Tenants: Online Payments: Quick Pay option please contact VWD for account look up information for tenants. (ex:TEN-123456@water.com)
- Sign-up for Auto-Pay (only available to Property Owners)
- Cash, check or money order at the office (M-F 8am-4:30pm)
- Payment drop box at the office available 24/7
WANT TO GET YOUR BILLS EARLIER?
Sign up for Paperless billing and never miss a bill! Just click here to get the sign up form to fill out and return to us by mail or email.
Water Conservation ArticlesFaucet dripping? Toilet leaking? Water bill too high? Learn what you can do to save water - and money.
Important Information to Know
Is water usage over 800 cubic feet in two months typical?
The Valley Water District Base Fee portion of the Base Rate does not include the water used in each two-month period. Water usage is billed based on a tier structure (see Billing Procedures).
800 cubic feet in two-months is not necessarily a standard or expected usage for most households. How much and how often water is used varies from family to family. You need not wait until your billing statement comes to determine the amount of water you use in your home. In fact, we recommend if you are concerned with the amount of water usage appearing on your bill that you rule out the possibility of a leak and then consider ways you might be able to conserve. See Read Full Answer
• View All F.A.Q.'s
|
|
