Valley Water District
14515 Pioneer Way E
Puyallup, WA 98372
253-841-9698  
888-205-0118  After Hours
253-770-8959  Fax
service@valleywaterdistrict.com
Valley Water District
Mission Statement

To provide safe and reliable water to all of the District's customers.

Office Hours: 7:00am - 3:30pm

Monday - Friday

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Articles

Valley Water District strives to maintain excellent communication and quality customer service. Here you'll find several articles we hope will be of interest and importance to you as you get to know more about your public water provider. We also count on you - the customer - to communicate your concerns and needs back to the District. When cooperation and communication flow smoothly, everyone benefits!

March 7, 2022Buttes Emergency Well Replacement Project

UPDATE 8/14/2023

The new well is online and operational.  The Contractor will be working on punchlist and restoration issues over the next few weeks.  Please contact the District if you have any questions or concerns as this project gets wrapped up.

The District will evaluate the old well to determine if it can be rehabilitated and used as an emergency/backup source.

Thank you again for your patience and cooperation through this project.

 

UPDATE 5/16/2023

The contractor will be performing electrical work on the pumps and motors tomorrow and will need to take the well offline.  There should be NO impact to the community as the Reservoir will be full at the start of the day tomorrow.  District staff will monitor water levels through telemetry, but we do not anticipate any issues with service.

Thank you

UPDATE 4/4/2023

The Contractor will be removing the equipment parked on the road by the end of this week.  The contractor may be onsite securing the generator of the next few weeks (or when the materials are received), but will be back on site May 8th thru May 31st to complete connecting the well to the Buttes water infrastructure.

Thank you

 

UPDATE 3/21/2023

Unfortunately, supply chain delay issues continue to stall this project.  The contratcor is waiting for the final piece of equipment that is anticipated to be recieved in 6 - 7 weeks.  The contractor will then have 20 days to complete phase 2 of this project.  At this point we anticipate completion by the end of May 2023. 

UPDATE 11/4/2022

Contractor is scheduled to be onsite beginning next week November 10th to begin Phase 2 scope of work.  As stated below this scope of work will include installation of new watermain, control panels, generator and full integration with the existing system.  This scope of work is projected to be complete in March 2023.

Please contact the District if you have any questions or concerns regarding this project.  

 

UPDATE 9/19/2022 - DELAYED 

The initial work of Phase 2 (connecting the new well to the existing system) is anticipated to take place in early to middle of October. The next phase of work will include installation of new watermain from the new well to the existing watermain infrastructure. The new well will not be integrated or operational until the control panels and new generator are installed and programmed in March/April of 2023. This scope of work should NOT have any impact to the existing system operations or access to the community. The delay in project completion is due to supply chain issues in obtaining the electrical controls and generator.

Please contact the District if you have any questions or concerns regarding this project.

UPDATE 07/19/2022

The development and drilling of the well has been completed. Beginning Wednesday July 20th the well driller will be performing a 24 hour flow test on the well. This will not result in any water restrictions but residents may notice noise from the engine being used for the pumping and flow of water from the well site.

Phase 2 of connecting the new well to the distribution system will begin with the pipe installation in late July or early August. Unfortunately the installation of the controls and generator will not take place until closer to March 2023 due to supply chain issues.

Please contact the District if you have any questions or concerns regarding this project.

Thank you - Valley Water District 253-841-9698

Buttes Emergency Well Replacement Project is scheduled to begin the week of March 21, 2022 - click the link below for more information.

Buttes Emergency Well Replacement Project Letter

September 25, 2023Sierra System - Well Test Pumping

Sierra System - Well Test Pumping

Just a heads up that the well driller will be conducting pump testing on the well based on the following schedule:

September 26 - Step test starts after lunch, done by 5:00 PM

September 27 - Constant rate test starts at 9:00 AM.

September 28 - Constant rate test stops at 9:00 AM.

The only thing residents might notice is the testing water that is anticipated to be pumped in to the storm water manhole, but this may change based on logistics and may be pumped to the ditch in front of or behind our property.  Therefore residents may see some additional groundwater, but we will monitor this closely and if it appears there is any significant impact to the community or property we can stop the testing. 

We do not anticipate any impact to water service and the Reservoir will be kept at the appropriate level to provide adequate pressure and service to the residents of Sierra. 

Please let me know if you have any questions or concerns regarding this project.

Sean Vance

General Manager

Valley Water District

253-841-9698

 

April 11, 2023SERVICE INTERUPTIONS -SR162 Watermain Replacement Project

Update 9/21/23 - 3:15 PM

Service outage for the SR162 Phase 2 Tie In on September 21st – Tie In is expected to be completed by 5:30 pm.

After that time, if you turn your water on and it is discolored or cloudy, please attempt to flush your water thru a front hose bib (to not draw water in to your home) for 5-10 minutes.  If the water does not clear up after that, please contact us.

 

Thank you for your patience and cooperation during this project.


Update 9/19/23 - 2:30 PM

Service outage for the SR162 Phase 2 Tie In on September 19th – Tie In is expected to be completed by 5:30 pm.

After that time, if you turn your water on and it is discolored or cloudy, please attempt to flush your water thru a front hose bib (to not draw water in to your home) for 5-10 minutes.  If the water does not clear up after that, please contact us.

 

Thank you for your patience and cooperation during this project.


Update 9/14/23

SR162 Phase 2 North/South – Tie-In on September 19th and September 21st

The SR162 watermain replacement project tie-in for Phase 2 will occur on Tuesday, September 19th from 7:00 a.m. to 5:30 p.m. and on Thursday, September 21st from 7:00 a.m. to 5:30 p.m.

Only a portion of the customers in Phase 2 will be effected on both of those days.  Please check your yellow door hanger for the day or days you will be effected.  (Special note: Noble Firs Mobile Home Park will be effected both days)

The work will consist of the following:

 1.       Water will be disconnected so the contractor can connect the new watermain that was installed in the SR162 Right of Way to the existing water infrastructure.    

2.       Staff will immediately start flushing the watermains to reduce the presence of discolored water.

Please contact the District if you have any questions or concerns regarding this process at service@valleywaterdistrict.com or at 253-841-9698

Thank you in advance for your patience and cooperation during this process.

Valley Water District

 


Update 9/8/23 

IMPORTANT NOTICE: Service Interruption Date Change

Valley Water District notified you by yellow door hanger of a service interruption date for next week.  That service interruption date has been changed to Wednesday, September 13th, from 7:00 a.m. – 5:30 p.m.  Please see below for details.

SR162 Phase 3 South – Tie-In on Weds, September 13th 7:00 a.m. - 5:30 p.m.

The SR162 watermain replacement project tie-in on Wednesday, September 13th will affect approximately 14 homes.  This notice is being delivered to those customers who will have their water service interrupted Wednesday, September 13th all day from 7:00 a.m. to 5:30 p.m. 

 The work will consist of the following:

 1.       Water will be disconnected so the contractor can connect the new watermain that was installed in the SR162 Right of Way to the existing water infrastructure.    

2.       Staff will immediately start flushing the watermains to reduce the presence of discolored water.

We apologize for any inconvenience this may cause. Please contact the District if you have any concerns regarding this process at service@valleywaterdistrict.com or at 253-841-9698.

Thank you in advance for your patience and cooperation during this process.

Valley Water District

 


Update 8/30/23 

SR162 Phase 3 North – Tie-In on August 31st 7:00 a.m. - 5:30 p.m.

The SR162 watermain replacement project tie-in on Thursday August 31st will affect approximately 10 homes South of 106th Street E on SR162.  This notice will be delivered to those customers who will have their water service interrupted Thursday August 31st all day from 7:00 a.m. to 5:30 p.m.

 The work will consist of the following:

 1.       Water will be disconnected so the contractor can connect the new watermain that was installed in the SR162 Right of Way to the existing water infrastructure.    

2.       Staff will immediately start flushing the watermains to reduce the presence of discolored water.

The District apologizes that the last service interruption took longer than anticipated.  We have communicated to the contractor that they need to do everything in their power to not exceed the approved shut down period and water needs to be restored prior to 5:30 p.m.

Please contact the District if you have any questions or concerns regarding this process at service@valleywaterdistrict.com or at 253-841-9698

Thank you in advance for your patience and cooperation during this process.


Update 8/29/23 - 3:15 p.m.

106th Street East - service outage August 29th - Water is now restored.

Customers with connections to the system on 106th Street East should have their water restored.  

If you turn your water on and it is discolored or cloudy, please attempt to flush your water thru a front hose bib (to not draw water in to your home) for 5-10 minutes.  If the water does not clear up after that, please contact us.

Thank you for your patience and cooperation during this project.

Update 8/24/23 - 11:45 a.m.

106th Street East - service outage August 29th 7:00 a.m. to 5:30 p.m.

The SR162 Watermain replacement project tie-in on 106th Street East and SR162 will take place on Tuesday August 29th.  Customers with connections to the system on 106th Street East will be out of service all day from 7:00 a.m - 5:30 p.m. on Tuesday August 29th.

The District apologizes that the last service interruption took longer than anticipated.  We have communicated to the contractor that they need to do everything in their power to not exceed the approved shut down period and water needs to be restored prior to 5:30 p.m.

Please contact the District if you have any questions or concerns regarding this process at service@valleywaterdistrict.com or at 253-841-9698

Thank you in advance for your patience and cooperation during this project.

Update 8/22/23 - 2:55 p.m.

PHASE 3 NORTH

Unfortunately the water system outage will likely not be complete until closer to 7:30 p.m. or 8:00 p.m.  The process has taken significantly longer than anticipated.  We apologize for any inconvenience this may cause but we cannot stop the process at this point.

Once service is restored staff will begin flushing immediately and will continue to flush through the evening.  

Thank you for your patience as we work through this.

Updated 8/17/23 - SERVICE INTERUPTIONS - PHASE 3 NORTH

PHASE 3 NORTH

The SR162 watermain replacement project tie-ins will begin with Phase 3 North on Tuesday August 22ndCustomers in Phase 3 North (referenced in the letter posted below with maps) will be out of service all day from 7:00 a.m. to 5:30 p.m. on Tuesday August 22nd.

The work will consist of the following:

1.       Water will be disconnected and the contractor will connect the existing water system to a portion of the new watermain (tie-in #1). 

2.       After that connection is complete, the contractor will start the process of switching over individual services which will take several days.

3.       During that process, your service may be out for a short period of time (approximately an hour). 

4.       After all of the services in this phase are switched to the new watermain the contractor will tie in the other end of Phase 3 North which will require an additional shut down of service.  The date of this shut down will depend on how smoothly the service connections go.

5.       The District will provide notice 48 hours before the next shut down of Phase 3 North here on the website, via IVR (phone calls) and will post sign boards in the general area of Phase 3 North.  Service will likely again be out from 7:00 a.m. to 5:30 p.m.

Please contact the District if you have any questions or concerns regarding this process at service@valleywaterdistrict.com or at 253-841-9698.

Thank you in advance for your patience and cooperation during this process.

Valley Water District

Phase 3 North Location Map


Updated 8/11/23 - SERVICE INTERUPTIONS - AUGUST 2023

Service Interruption Notices have been mailed out to the customers that will be affected during the Watermain Tie-ins on SR162, see notice below. 

The maps below are for your reference to determine which location your service is in.  48 hours prior to service interruptions, the website will be updated so you will know which location will be affected by the tie-in.

Notice of Service Interruptions SR162 Watermain Tie Ins

Phase 2 Location Map

Phase 3 North Location Map

Phase 3 South Location Map

Thank you for your patience!

Valley Water District

 


Valley Water District will be starting the SR 162 Watermain Replacement Project at the end of April 2023.  Please see below for a brief summary of the project:

The SR 162 Watermain Replacement Project is broken into two phases. The first phase will install approximately 1,460 feet of 12-inch diameter ductile iron water pipe from 122nd St E to just south of Military Road E. The second phase will install approximately 3,530 feet of 12-inch ductile iron water pipe from 115th St E to just south of 103rd St E. All work will take place in the northbound shoulder of SR 162. Both phases will replace fire hydrants and service connections to customers. Driveways and vegetation disturbed during this project will be restored.

For more detailed information and a timeline, here is the link for the notification that was sent out to Property Owners in the general vicinity of the project:

First Notice SR 162 Watermain Replacement

Updates on the project will be posted periodically, when any new information about the project is available.

Thank you for your patience!

Valley Water District

 

Faucet dripping? Toilet leaking? Water bill too high? Learn what you can do to save water - and money.

September 20, 2011Check for Toilet Leaks

The most common source of household water leaks is the toilet

..and since the toilet is also the largest user of household water, you will save water and money by repairing a leaking toilet as soon as possible.

Follow these easy steps to test your toilet today.

  1. Carefully lift the lid on the toilet tank (behind the toilet bowl) and place a few drops of food coloring in the water.
  2. Do not flush the toilet for at least 15 minutes.
  3. If any of the dye shows up in the bowl before flushing, you likely have a bad flapper and you are losing a significant amount of water between flushes.

To learn about the care and repair of toilets, check into an online class at Toiletology 101. Be amazed at how easy and expensive this do-it-yourself project really is.

July 26, 2023Odd/Even Summer Watering

The Odd/Even Summer Watering Calendar

To promote water use efficiency, the District suggets that during the summer months, all residential and commercial customers follow the Odd~Even Outdoor Watering Calendar.

ODD: Following the odd/even watering schedule simply means that if your home address is an odd number, you set your irrigation system, or do your outdoor watering, on odd numbered days of the month.

EVEN: If you live at a even numbered address, set your irrigation system, or do your outdoor watering, on the even numbered calendar dates.

FACT: High demand on any water system puts added stress on all facility components. Pumps, motors, electricity consumption, and water reserves are all under strain during hot weather.

DO YOUR PART: Voluntary use of the recommended watering schedule historically brings good results. Please encourage your neighbors to participate.

Here are some other no-nonsense tips:

  • Use a hose nozzle that can be shut off.
  • Shut the water water at the house when finished with the hose. Letting water pressure remain in your hose will damage it and soon be a source of leaks.
  • Check landscape irrigation systems for leaks.
  • Repair, replace, or adjust sprinkler heads as needed.

 

August 16, 2023District's Heat Advisory Disconnect Policy

Please click on the link below for the policy regarding customer service disconnections during heat events and how temporary service can be reinstated.

 

Heat Advisory Disconnect Policy

October 12, 2022New Office Hours in 2023

Starting January 2023, Valley Water District office hours will change to:

Monday - Friday

7:00am - 3:30pm

 

Thank you!

 

September 7, 2023Valley Water District Surplus Sale

Valley Water District Surplus Sale on 9/26/23

Click link below for details and a bid sheet.

September 26, 2023 Surplus Sale Bid Sheet

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