Valley Water District
14515 Pioneer Way E
Puyallup, WA 98372
253-841-9698  
888-205-0118  After Hours
253-770-8959  Fax
service@valleywaterdistrict.com
Valley Water District
Mission Statement

To provide safe and reliable water to all of the District's customers.

Office Hours: 7:00am - 3:30pm

Monday - Friday

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Articles

Valley Water District strives to maintain excellent communication and quality customer service. Here you'll find several articles we hope will be of interest and importance to you as you get to know more about your public water provider. We also count on you - the customer - to communicate your concerns and needs back to the District. When cooperation and communication flow smoothly, everyone benefits!

July 29, 20252025 Water Use Efficiency Goal Setting Forum

Notice of Public Forum

A public forum will be held on October 6, 2025, at 2:00 p.m. at the District office (14515 Pioneer Way East, Puyallup, WA 98372).

The purpose of the meeting is to provide the public an opportunity to participate in the goal setting process for the Water Use Efficiency Rule for all District Water Systems.  More information on the Water Use Efficiency Rule and the District's past and proposed goals can be found by clicking the link below:

2025 WUER Goal Setting Information

Please contact the District office (253-841-9698) if you have any questions or concerns regarding this notice or the Water Use Efficiency Rule in general.

Thank you,

Sean Vance

General Manager

July 25, 2025ALDERWOOD Watermain and Service Line Replacement Project - updated

ALDERWOOD Watermain and Service Line Replacement Project - updated

Update: 9/12/25

Alderwood Watermain Replacement Project

Initial Water Shutdown scheduled for September 17th 8am - 3:30pm

Notices have been sent out to the customers that will be affected by this shutdown on September 17th from 8am - 3:30pm.

Water will be off for the affected customers for much of that time.  Once the water is restored, the crew will be flushing to clear the air and discolored water from all pipelines.  Customers should refrain from using water until all flushing has been completed to limit bringing sediment into their household plumbing.

Please click on the link below for the notice that was sent out to the customers that will be affected by the shutdown.

Alderwood First Notice for Water Shutdown

A second shutdown with a similar timeframe will be necessary and will affect the same customers.  The date is still to be determined.  The District will provide 48 hours notice prior to the second shutdown.

If you have any questions or concerns regarding this project, please contact the District office at 253-841-9698 or service@valleywaterdistrict.com .

Thank you for your patience during this project.

Valley Water District


UPDATE: 8/4/25 10:30am

Emergency Watermain Repair 

Valley Water District has an Emergency Watermain repair on 145th St E  between 122nd Ave  E and 125th Ave E and has to shut off water for several customers.  The crew is on site working as quickly as possible to repair the water main and the water is expected to be restored today.  Thank you for your patience.


 

August 6, 2025Country PRV Project - Updated

Update 9/12/25 - Reminder 2nd Shutdown scheduled for Sept. 16th 9am - 4pm

The second shutdown for the Country PRV Project is scheduled for Tuesday, September 16th from 9am - 4pm and will affect the same customers that were part of the previous shutdown.  Water will be off for much of that duration and once the water is restored, significant flushing will follow.  District staff will flush the water main for several hours and even into the night if needed.

Customers should follow the same guidelines given below regarding discolored or even milky/cloudy water (which is an indicator of air in the lines).  Please keep in mind that if you have a long service line from your house to the meter (sometimes as long as 100ft), you will have to flush from the front hose bib for a longer time to flush out that entire service line of discolored water before it will run clear.

Thank you for your patience through this process!

Valley Water District


Update 9/9/25 - Initial Shutdown today from 9am - 4pm

The shutdown for the bypass work is expected to last until 4pm today.  At that time, District staff will begin flushing the water main to clear the air and discolored water from the water main.  They will continue the flushing for several hours and even into the night as needed.

It is possible that (naturally occurring) sediments will be stirred up during the flushing and could discolor the water.  You should also expect to see "milky water" which is actually air bubbles from the water main filling back up with water after being empty of water.  If discolored water, or "milky water" is observed in your home plumbing, flush from the front outside hose bib until the water runs clear.  It can also help if you limit your water use while the flushing is under way.

Thank you for your patience through this process!

Valley Water District


UPDATE 8/25/25 - Rescheduled dates for the water shutdown

Sept 9th 9am - 4pm Initial shutdown for bypass work 

Sept 16th 9am - 4pm 2nd shutdown to remove the bypass

Notices are being mailed out this week to the customers that will be affected by the water shutdowns.

Water will be off for the affected customers for much of that time.  Once the water is restored, the crew will be flushing to clear the air and discolored water from all pipelines.  Customers should refrain from using water until all flushing has been completed to limit bringing sediment into their household plumbing.

Please click on the link below for the notice that was sent out to the customers that will be affected by the shutdown.

RESCHEDULED Notice Country PRV Replacement Bypass Outage

If you have any questions or concerns regarding this project, please contact the District office at 253-841-9698 or service@valleywaterdistrict.com .

Thank you for your patience during this project.

Valley Water District


UPDATE 8/11/25 - Due to the Heat Advisory that is currently in effect, the water shutdown scheduled for 8/12/25 has been postponed until a later date in September. Notification will be given when that date is finalized.    

Notifications are being sent out to customers by the District's phone notification system and by email. (Please make sure your contact information is up to date so that you are able to get the notifications).

If you have any questions, please contact the District office at (253)841-9698 or service@valleywaterdistrict.com .

Thank you for your patience throughout this project.

Valley Water District


Country PRV Project - Initial shutdown for bypass work 

August 12th 9am - 4pm

Notices have been sent out to the customers that will be affected by this shutdown.

Water will be off for the affected customers for much of that time.  Once the water is restored, the crew will be flushing to clear the air and discolored water from all pipelines.  Customers should refrain from using water until all flushing has been completed to limit bringing sediment into their household plumbing.

Please click on the link below for the notice that was sent out to the customers that will be affected by the shutdown.

First Notice Country PRV Replacement Bypass Outage

If you have any questions or concerns regarding this project, please contact the District office at 253-841-9698 or service@valleywaterdistrict.com .

Thank you for your patience during this project.

Valley Water District

 

 

 

January 30, 2025View Royal - City of Bonney Lake Utility Tax

Valley Water District has been notified that effective January 1, 2025, the City of Bonney Lake will be implementing the Bonney Lake Municipal Code 5.04, Utility Tax (Ordinance 1556 available to review on VWD website or City of Bonney Lake Website).  This tax applies to all water service revenue collected from any customers located within Bonney Lake City Limits.

Please see the links below for the notification that Valley Water District sent to the affected customers, the letter from Bonney Lake notifying the District about the upcoming utility tax, and the Bonney Lake Ordinance implementing the utility tax.

Valley Water District Notification to Affected Customers

Letter from Bonney Lake to Valley Water District

Bonney Lake Ordinance 1556

Anyone that is concerned with or opposed to this implementation should voice their concerns with the City of Bonney Lake Council members.

If you would like additional information regarding this issue, feel free to contact the District or reach out directly to any of the City of Bonney Lake Council Members.

Valley Water District

253-841-9698

Faucet dripping? Toilet leaking? Water bill too high? Learn what you can do to save water - and money.

September 20, 2011Check for Toilet Leaks

The most common source of household water leaks is the toilet

..and since the toilet is also the largest user of household water, you will save water and money by repairing a leaking toilet as soon as possible.

Follow these easy steps to test your toilet today.

  1. Carefully lift the lid on the toilet tank (behind the toilet bowl) and place a few drops of food coloring in the water.
  2. Do not flush the toilet for at least 15 minutes.
  3. If any of the dye shows up in the bowl before flushing, you likely have a bad flapper and you are losing a significant amount of water between flushes.

To learn about the care and repair of toilets, check into an online class at Toiletology 101. Be amazed at how easy and expensive this do-it-yourself project really is.

September 8, 2025September 15, 2025 Regular Board Meeting Cancelled

NOTICE OF CANCELLATION OF REGULAR OPEN PUBLIC MEETING

VALLEY WATER DISTRICT

September 15, 2025 - 2:00 p.m.

The Board of Commissioners has cancelled the regularly scheduled Board of Commissioners Meeting for Monday, September 15, 2025.

A Special Meeting has been called for September 23, 2025, at 2:00 p.m. at the District Office located at 14515 Pioneer Way East, Puyallup, WA 98372.  The Agenda and Official Notice of Meeting will be posted to the District website and at the District Office by no later than September 18, 2025.

Please contact the District Office if you have any questions or concerns regarding this matter.

Thank you,

Valley Water District

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