Valley Water District
14515 Pioneer Way E
Puyallup, WA 98372
888-205-0118  After Hours
253-770-8959  Fax
Valley Water District
Mission Statement

To provide safe and reliable water to all of the District's customers.

Office Hours: 7:00am - 3:30pm

Monday - Friday

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Valley Water District strives to maintain excellent communication and quality customer service. Here you'll find several articles we hope will be of interest and importance to you as you get to know more about your public water provider. We also count on you - the customer - to communicate your concerns and needs back to the District. When cooperation and communication flow smoothly, everyone benefits!

March 6, 2024Alderwood Service Line Replacement Project

Alderwood Service Line Replacement Project

The District is in the engineering/design phase of a District side service line replacement program.  The Alderwood System has historically higher than average water loss due to aging galvanized service lines (the pipe that connects the water main to the water meter).

This work will include replacement of any services that have not already been replaced by District staff and may include limited replacements of some sections of water mains that have shown signs of continuing leakage.  This work will also include relocation of any meters which were positioned on private property and they will be moved onto the County road right of way.

For the next 7 – 8 weeks, there will be surveyors on site preparing for this project.  They will be moving throughout the Alderwood System and may need to access up to the meter box on private properties that have not had the meter box relocated onto the right of way. 

Thank you for your patience as the surveyors move about the system.  Please contact the District if you have any concerns.


May 30, 2024Lead Service Line Inventory

Lead Service Line Inventory 

The Environment Protection Agency has established new rules requiring the District to inventory all public and private water lines in all of the District systems by October of 2024.  The District needs your help complying with the new federal EPA water system requirements.

Staff has already started the process of inventorying the public watermains and lines (on the District side of the meter) but we need your help identifying the materials on all private service lines (lines from the meter to your home or business).

If your home was built before 1986, and you know what material your water service line is made of (for example, PVC, poly, galvanized steel, lead, copper, etc.), please contact our office by email or phone with the information listed below.  Email: or call: 253-841-9698.

 Your service address

The year your home was built

The year your service line was installed or replaced

The material your service line is made of (PVC, poly, galvanized steel, lead, copper)

 The Clean Water Act banned lead in drinking water pipes in 1986, therefore homes built after 1986 are unlikely to have lead in their service lines. The District is very confident that none of the public watermains or service lines contain lead due to the age of the systems and due to our experience with repairing and maintaining the lines since 1993.  The District has never discovered any lead materials in any of the systems.

 Thank you for helping the District comply with the EPA requirement.


Faucet dripping? Toilet leaking? Water bill too high? Learn what you can do to save water - and money.

September 20, 2011Check for Toilet Leaks

The most common source of household water leaks is the toilet

..and since the toilet is also the largest user of household water, you will save water and money by repairing a leaking toilet as soon as possible.

Follow these easy steps to test your toilet today.

  1. Carefully lift the lid on the toilet tank (behind the toilet bowl) and place a few drops of food coloring in the water.
  2. Do not flush the toilet for at least 15 minutes.
  3. If any of the dye shows up in the bowl before flushing, you likely have a bad flapper and you are losing a significant amount of water between flushes.

To learn about the care and repair of toilets, check into an online class at Toiletology 101. Be amazed at how easy and expensive this do-it-yourself project really is.

January 19, 2024New billing due dates & Autopayment Information

Billing Policy Updated for 2024!

The District and the Board of Commissioners have reviewed the current billing policies and determined that changes should be made to create more consistency and time for customers to pay their bill on time. 

Bills will now be due on the 15th with a grace period until the end of the month before any late penalty is added.  

New Billing Policy Schedule:

S Current Bill: Due 15th of the month.

S Past Due Notice: 10% Late penalty is charged if payment is not received by the last day of the month the bills are due.

 S Termination Notice: $20.00 fee charged if payment is still not received by the 9th of the next month after the billing due date.

 S Disconnection: If payment is still not received by the 19th of the month (following the termination notice) the water meter may be locked and the $50 fee charged on the 20th.

Recurring payments - Automatic Payments for checking/savings or credit/debit cards

Due to the new billing due date of the 15th, the recurring automatic payments will now be processed on the 15th or the next business day.

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