How can I set up automatic payments and when does the payment come out of my account?
Property Owners can set up automatic payments through the Online Account Access (checking/savings or debit/credit card. Debit/credit auto payments still have the 2.25% payment processing fee). Registration required for online access.
Automatic payments (or Recurring Payments) will be taken out of your account on the 15th of the month following the bill date.
If you are an Alderwood, Buttes, Puyallup Highlands or Valley customer, your recurring payment will be on the 15th of the even-numbered months (February, April, June, August, October, and December).
If you are a Chinook, Country/Eldorado, Sierra, View Royal, or Winchester customer, your recurring payment will be on the 15th of the odd-numbered months (January, March, May, July, September, and November).
When is my payment due?
Your bi-monthly water bill is a statement for water service charges covering dates already passed. Per Washington law, your balance is due upon receipt. The due date of the 15th of the month is set to accommodate the collection of delinquent charges according to regulations for municipal corporations.
Therefore payment is due on the 15th day of the month following the bill date. Payments not received in the office by the last day of the month that the bills are due are assessed a 10% late fee. Penalty Notices are mailed when this charge is incurred. See the Billing Procedures section of our website to read the full billing policy or call the office at 253-841-9698 if you have any questions about your billing cycle or current balance.