Valley Water District
14515 Pioneer Way E
Puyallup, WA 98372
888-205-0118  After Hours
253-770-8959  Fax
Valley Water District
Mission Statement

To provide safe and reliable water to all of the District's customers.

Office Hours: 7:00am - 3:30pm

Monday - Friday

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Frequently Asked Questions

All questions are good questions. Here are Valley Water District's responses to those most commonly asked.

How can I set up automatic payments and when does the payment come out of my account?

Property Owners can set up automatic payments through the Online Account Access (checking/savings or debit/credit card.  Debit/credit auto payments still have the 2.25% payment processing fee).  Registration required for online access.

Automatic payments (or Recurring Payments) will be taken out of your account on the 15th of the month following the bill date.  

If you are an Alderwood, Buttes, Puyallup Highlands or Valley customer, your recurring payment will be on the 15th of the even-numbered months (February, April, June, August, October, and December).

If you are a Chinook, Country/Eldorado, Sierra, View Royal, or Winchester customer, your recurring payment will be on the 15th of the odd-numbered months (January, March, May, July, September, and November).

When is my payment due?

Your bi-monthly water bill is a statement for water service charges covering dates already passed. Per Washington law, your balance is due upon receipt. The due date of the 15th of the month is set to accommodate the collection of delinquent charges according to regulations for municipal corporations.

Therefore payment is due on the 15th day of the month following the bill date. Payments not received in the office by the last day of the month that the bills are due are assessed a 10% late fee. Penalty Notices are mailed when this charge is incurred. See the Billing Procedures section of our website to read the full billing policy or call the office at 253-841-9698 if you have any questions about your billing cycle or current balance.

Who do I call to find buried utility lines?

Valley Water District maintains all water infrastructures up to the meter and does not have any information on the location of water lines on private property. Before you dig, you are required by law to call the local "One Call Center". Call 1-800-424-5555 or visit Call Before You Dig at least two (2) days before you intend to dig.

How many gallons are in a cubic foot?

There are approximately 7.5 gallons in a cubic foot or 748 gallons in 100 cubic feet. 800 cubic feet per billing cycle, translates to about 3,000 gallons a month or nearly 100 gallons a day.

Is water usage over 800 cubic feet in two months typical?

The Valley Water District Base Fee portion of the Base Rate does not include the water used in each two-month period. Water usage is billed based on a tier structure (see Billing Procedures). 

800 cubic feet in two-months is not necessarily a standard or expected usage for most households. How much and how often water is used varies from family to family. You need not wait until your billing statement comes to determine the amount of water you use in your home. In fact, we recommend if you are concerned with the amount of water usage appearing on your bill that you rule out the possibility of a leak and then consider ways you might be able to conserve. See How to Read My Water Meter

Determining if There is a Leak

  • When water is not in use, look at the water meter, it should be still.
  • The meter's "leak detector" will help you determine if even the smallest trickle of water is passing through the meter. On your meter the leak detector may look like a black triangle, a silver gear, or a white circle.
  • Watch the meter for movement or record the meter reading and recheck after a short time.

 Investigating the Source of a Leak

  • A leaky toilet or one that doesn't stop running is a very common contributor to high water usage.
  • For outdoor water line breaks, Leak Detection & Locate services can be found in the yellow pages. Remember to Call Before You Dig.

If No Leak is Apparent and you are concerned about high usage, you can:

  • Record your own meter readings over a period of time.
  • Determine highest usage areas in your home.
  • Discuss with your family ways to work together to conserve water.

Is there fluoride in our water?

No. None of the six Valley Water District systems is currently treated with fluoride (except in the event that water is temporarily provided via a City of Tacoma Intertie).

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