Valley Water District
14515 Pioneer Way E
Puyallup, WA 98372
253-841-9698  
888-205-0118  After Hours
253-770-8959  Fax
service@valleywaterdistrict.com
Valley Water District
Mission Statement

To provide safe and reliable water to all of the District's customers.

Hours: 8:00am - 4:30pm

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Important Information to Know
Nov 12, 2021
Valley Water District Surplus Sale
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Jul 2, 2021
Regular Board Meetings - Phone in Option
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Welcome to Valley Water District

Utility Customer Support Program

Governor's Proclamation ended on 9/30/21

With the Governor's Proclamation restricting disconnection of service and late fees now lifted, all accounts with a past due balance must pay in full or enter in to an agreement with the District to pay the balance over time.  Failure to pay the account in full or execute a payment arrangment agreement with the District may result in disconnection of service. 

In an effort to assist customers who have fallen behind on their accounts during the Covid-19 Pandemic, the Board of Commissioners has adopted a Utility Customer Support Program to assist rate payers in bringing their accounts current.  Program information can be found in the links below along with a Community Support Resources page where customers may be able to get assistance in paying some or all of the outstanding balance. 

Please contact the District directly if you have any additional questions or need assistance working through this process

Thank you,

Valley Water District

District's adopted Utility Customer Support Program

District Covid Payment Arrangement Form

The Deferred Payment Agreement is for Property Owners only.  If you are a renter you must contact your property owner and have them complete the request for payment arrangements. 

COVID-19 COMMUNITY SUPPORT RESOURCES

- a local government that works without taxes!

Valley Water District will be closed for the following holidays in 2021:

New Year's Day

1-1-21

Martin Luther King Jr. Day

1-18-21

President's Day

2-15-21

Memorial Day

5-31-21

Independence Day (Monday)

7-5-21

Labor Day

9-6-21

Veteran's Day

11-11-21

Thanksgiving

11-25 & 11-26-21

Christmas

12-23 & 12-24-20

New Year's Day (2022)

(observed) 12-31-21

 

Click here to go to the latest issue of the WET GAZETTE Newsletter.

ANNUAL WATER QUALITY REPORTS NOW AVAILABLE

Each year the District publishes a Consumer Confidence Report for each water system. To save money and resources, the report will no longer be mailed automatically to each customer. Each annual report is available online. Click on 'Forms' on the navigation bar to the left, then click on the 'Water Quality' tab to find your report. If you are unable to access the report online or would like to receive a copy by mail, please call the District office at 253-841-9698 or e-mail billing@valleywaterdistrict.com

Several Payment Options Available:

  • Owners: Online Payments: WEB Payment and Online Account Access
  • Tenants: Online Payments: Quick Pay option please contact VWD for account look up information for tenants. (ex:TEN-123456@water.com)
  • Sign-up for Auto-Pay (only available to Property Owners)
  • Cash, check or money order at the office (M-F 8am-4:30pm)
  • Payment drop box at the office available 24/7

WANT TO GET YOUR BILLS EARLIER?
Sign up for Paperless billing and never miss a bill! Just click here to get the sign up form to fill out and return to us by mail or email.

Water Conservation Articles

Faucet dripping? Toilet leaking? Water bill too high? Learn what you can do to save water - and money.

Important Information to Know

 

 

Who do I call to find buried utility lines?

Valley Water District maintains all water infrastructures up to the meter and does not have any information on the location of water lines on private property. Before you dig, you are required by law to call the local "One Call Center". Call 1-800-424-5555 or visit Call Before You Dig at least two (2) days before you intend to dig.

• View All F.A.Q.'s


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