Important Information to Know
Jul 2, 2021
Regular Board Meetings - Phone in Option
Utility Customer Support Program
In an effort to assist customers who have fallen behind on their accounts during the Covid-19 Pandemic, the Board of Commissioners has adopted a Utility Customer Support Program to assist rate payers in bringing their accounts current. The program includes allowing 30 days from the end of the Governor's Proclamation related to late payment restrictions for customers to either pay their account balance in full or execute a 12 month "Deferred Payment Agreement". The District will also make a list of resources available where customers may be able to get assistance in paying some or all of the outstanding balance. Please click the links below for details on the adopted program and additional resources.
Thank you,
Valley Water District
District's adopted Utility Customer Support Program
Covid-19 Deferred Payment Agreement
The Deferred Payment Agreement Program will not be available until after the Governor's Proclamation prohibiting late fees and disconnects is lifted. The District strongly encourages you to make any payments that you can towards the balance owing and future billings on your account, so that when the Proclamation is lifted you are not behind on your payments.
Once the Governor's Proclamation is lifted, property owners with an outstanding past due balance will receive an individual notice informing them of the COVID-19 Customer Payment Assistance Program and will have 30 days to sign up for the Deferred Payments.
Covid-19 Community Support Resources
- a local government that works without taxes!
| Valley Water District will be closed for the following holidays in 2021: |
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New Year's Day
1-1-21
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Martin Luther King Jr. Day
1-18-21
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President's Day
2-15-21
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Memorial Day
5-31-21
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Independence Day (Monday)
7-5-21
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Labor Day
9-6-21
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Veteran's Day
11-11-21
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Thanksgiving
11-25 & 11-26-21
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Christmas
12-23 & 12-24-20
New Year's Day (2022)
(observed) 12-31-21
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Click here to go to the latest issue of the WET GAZETTE Newsletter.
ANNUAL WATER QUALITY REPORTS NOW AVAILABLE
Each year the District publishes a Consumer Confidence Report for each water system. To save money and resources, the report will no longer be mailed automatically to each customer. Each annual report is available online. Click on 'Forms' on the navigation bar to the left, then click on the 'Water Quality' tab to find your report. If you are unable to access the report online or would like to receive a copy by mail, please call the District office at 253-841-9698 or e-mail billing@valleywaterdistrict.com
Several Payment Options Available:
- Owners: Online Payments: WEB Payment and Online Account Access
- Tenants: Online Payments: Quick Pay option please contact VWD for account look up information for tenants. (ex:TEN-123456@water.com)
- Sign-up for Auto-Pay (only available to Property Owners)
- Cash, check or money order at the office (M-F 8am-4:30pm)
- Payment drop box at the office available 24/7
WANT TO GET YOUR BILLS EARLIER?
Sign up for Paperless billing and never miss a bill! Just click here to get the sign up form to fill out and return to us by mail or email.
Water Conservation ArticlesFaucet dripping? Toilet leaking? Water bill too high? Learn what you can do to save water - and money.
Important Information to Know
What is 'Plant Acquisition' and how long am I going to be paying for it?
When Valley Water District purchased the original water systems in 1994, money was borrowed for acquisition costs and funds were obtained via Public Works Trust Fund Loans to finance immediate needs to remedy the water systems. In 1998, the District closed on the sale of a bond and paid off loans and bank notes associated with the start-up of the District.
Bonds and Public Works Trust Fund Loan payments are made with monies collected from the Base Rate. Every property with a connection to a District water system is billed equally for the cost of the acquisition and ongoing improvements. Customers of water systems that joined the District after the initial start-up are billed similarly for costs related to the acquisition of their water system.
Beginning January 1, 2019 the District will begin phase out of the ...
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