Office Closure
May 4, 2020
Board Meetings Phone In ONLY - Governor Proclamation
Mar 13, 2020
Valley Water District office closed to walk-in traffic
Water System Information
Jun 8, 2020
Valley System Highlands Construction
Utility Customer Support Program
In an effort to assist customers who have fallen behind on their accounts during the Covid-19 Pandemic, the Board of Commissioners has adopted a Utility Customer Support Program to assist rate payers in bringing their accounts current. The program includes allowing 30 days from the end of the Governor's Proclamation related to late payment restrictions for customers to either pay their account balance in full or execute a 12 month "Deferred Payment Agreement". The District will also make a list of resources available where customers may be able to get assistance in paying some or all of the outstanding balance. Please click the links below for details on the adopted program and additional resources.
Thank you,
Valley Water District
District's adopted Utility Customer Support Program
Covid-19 Deferred Payment Agreement
The Deferred Payment Agreement Program will not be available until after the Governor's Proclamation prohibiting late fees and disconnects is lifted. The District strongly encourages you to make any payments that you can towards the balance owing and future billings on your account, so that when the Proclamation is lifted you are not behind on your payments.
Once the Governor's Proclamation is lifted, property owners with an outstanding past due balance will receive an individual notice informing them of the COVID-19 Customer Payment Assistance Program and will have 30 days to sign up for the Deferred Payments.
Covid-19 Community Support Resources
- a local government that works without taxes!
| Valley Water District will be closed for the following holidays in 2020: |
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New Year's Day
1-1-20
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Martin Luther King Jr. Day
1-20-20
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President's Day
2-17-20
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Memorial Day
5-25-20
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Independence Day (Friday)
7-3-20
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Labor Day
9-7-20
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Veteran's Day
11-11-20
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Thanksgiving
11-26 & 11-27-20
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Christmas
12-24 & 12-25-20
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Click here to go to the latest issue of the WET GAZETTE Newsletter.
ANNUAL WATER QUALITY REPORTS NOW AVAILABLE
Each year the District publishes a Consumer Confidence Report for each water system. To save money and resources, the report will no longer be mailed automatically to each customer. Each annual report is available online. Click on 'Forms' on the navigation bar to the left, then click on the 'Water Quality' tab to find your report. If you are unable to access the report online or would like to receive a copy by mail, please call the District office at 253-841-9698 or e-mail billing@valleywaterdistrict.com
Several Payment Options Available:
- Owners: Online Payments: WEB Payment and Online Account Access
- Tenants: Online Payments: Quick Pay option please contact VWD for account look up information for tenants. (ex:TEN-123456@water.com)
- Sign-up for Auto-Pay (only available to Property Owners)
- Cash, check or money order at the office (M-F 8am-4:30pm)
- Payment drop box at the office available 24/7
WANT TO GET YOUR BILLS EARLIER?
Sign up for Paperless billing and never miss a bill! Just click here to get the sign up form to fill out and return to us by mail or email.
Water Conservation ArticlesFaucet dripping? Toilet leaking? Water bill too high? Learn what you can do to save water - and money.
Important Information to Know
When is my payment due?
Your bi-monthly water bill is a statement for water service charges covering dates already passed. Per Washington law, your balance is due upon receipt. The due date of the 10th of the month is set to accommodate the collection of delinquent charges according to regulations for municipal corporations.
Therefore payment is due on the 10th day of the month following the bill date. Payments not received in the office by the 25th of the month are assessed a 10% late fee. Penalty Notices are mailed when this charge is incurred. See the Billing Procedures section of our website to read the full billing policy or call the office at 253-841-9698 if you have any questions about your billing cycle or current balance. • View All F.A.Q.'s
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