Valley Water District
14515 Pioneer Way E, Puyallup, WA 98372
253-841-9698 - 253-770-8959 Fax
Email: service@valleywaterdistrict.com

Job Title:Receptionist/Customer Service
Department:Front Office
Salary Range:$25 - $27/hr
Position Closes on:Open until filled

POSITION SUMMARY AND SCOPE OF RESONSIBILITY

RECEPTIONIST/CUSTOMER SERVICE  

CAREER OPPORTUNITY

Position Summary:

Excellent career opportunity with Local Government Agency, Valley Water District.  We are seeking a full-time, permanent Receptionist/Customer Service Representative.  This position is the first point of contact working to promote and maintain a positive relationship between the District and its customers by handling questions and concerns, assisting with payments, taking phone calls using a multi-line phone system, and various other office-related operations of the District that require experience with office equipment and computers (including knowledge of Microsoft programs).Minimum Qualifications: 

·         High School diploma or GED, or any combination of experience and education, which provides the skills, knowledge and ability required to perform the job.

·         Experience with office work and computers sufficient to perform the job.

·         Intermediate level experience with Miscrosoft Office applications.

Excellent Benefits:

·       Paid Health Care (full family)

·       Participation in the Public Employee Retirement System (PERS).

·       Paid vacation (2 weeks a year to start) and sick leave (8 hours a month)

·       12 Paid Holidays (+ a Personal Day)

·       Health Care Reimbursement Account (VEBA)

·       The District has opted out of the Federal Social Security program and instead matches employee contribution up to 6.2% into a Deferred Comp Program

 

Full-time, Permanent Position – 40 hours per week

Monday – Friday

7:00am-3:30pm

$25-$27/hr Starting, DOE

Includes vacation, sick leave, and retirement

Position is immediately available. Open until filled.

 

Please submit completed application with resume to: service@valleywaterdistrict.com

Applications are available on the District website at www.valleywaterdistrict.com.

We will contact applicants that are selected to interview.

 

 

 

 

POSITION DUTIES

 

General Responsibilities: 

·         Assist customers by answering questions, resolving issues, explaining services, policies and procedures. First point of contact on phones, front office, and email.

·         Process mail payments & credit card payments. Prepare daily deposits.

·         Process Closings - Escrow Requests & Final Bills.

·         Set up new customer accounts and mail Welcome packets.

·         Maintain customer records (physical and electronic files).

·         Scan, file and maintain District records related to position duties.

·         Process Water Availability Letters and New Meter Applications.

·         Process customer mailings (penalties, termination notices, etc)

·         Perform general clerical tasks as needed.

·         Cross-training of additional office duties as skills develop.

·         Other duties as assigned.

 

 

 

QUALIFICATIONS

Desired Skills/Knowledge: 

Requires knowledge of office work and computer system operations sufficient to perform

duties in a thorough and accurate manner.  

·         Knowledge of basic accounting practices, including utility billing.

·         Ability to use good judgment.

·         Ability to work with general supervision.

·         Proficiency with office equipment and computers.

·         Ability to establish and maintain effective working relations with customers and other

       District personnel and advisors.

·         Ability to work with numbers accurately, including use of decimals and percentages.

·         Ability to type at 50 wpm and 10-key.

·         Punctuality and good attendance.

·         Ability to prioritize assignments and meet multiple deadlines. 

Licenses, Certificates, and Other Requirements: 

·         Valid Washington State Driver’s License, with a good record.

·         Will be required to pass valid background verification.

 

NOTES

Position open until filled.  Please submit completed application with resume:

Email to: service@valleywaterdistrict.com 

We will contact applicants that are selected to interview.


Valley Water District is an equal opportunity employer. Qualified applicants receive consideration for employment without discrimination because of race, color, national origin, creed, religion, sex, age, marital status, family relationship, or sensory, mental, or physical disability.